Privacy policy

At Gumption Coffee, we take our customer’s privacy very seriously and protecting our customer’s personal data is very important to us. Therefore, we strive to keep your Personal Data as safely as possible and minimise any third-party usage as far as possible.

Please read the following Privacy Policy to understand how Gumption Coffee (www.gumptioncoffee.com) and its respective subsidiaries, related companies and jointly controlled entities (hereinafter collectively referred to as “Gumption Coffee”) discloses how “Gumption Coffee”, “us” or “we” collect, store and handle the Personal Data of visitors to any of the websites owned and operated by Gumption Coffee.

This privacy policy applies to personal information we hold about individuals. We will only use your personal information in accordance with Personal Data Protection Act 2012 and all other current data protection law in The United States of America, State of New York and this Privacy Policy.
By providing your Personal Data to us, by using our website, subscribing for our newsletters, purchasing or using any of Gumption Coffee’s products, services or campaigns or submitting information to or otherwise communicating with Gumption Coffee via any means, you are voluntarily consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Policy. Should you disagree with our Terms of Use of this Privacy Statement, please discontinue use of our websites.

Collection of Personal Data

We request information from you in several areas of our website, which may be used to personally identify you (“Personal Data”). Personal Data that we receive and process will vary, depending on the types of products and services requested by you and may include but not limited to the followings:

• Your personal information such as your name, title, gender, date of birth.
• Your contact information such as your mobile number, mailing address, email address.
• Your responses to market surveys and contests conducted by us or on our behalf
• Your Personal Data provided by governmental agencies, regulatory, and statutory authorities
• Your Personal Data provided by you such as comments, queries or messages that you may submit to Gumption Coffee via website, email or social media accounts associated with Gumption Coffee.
• Your website usage information through the use of digital online “Cookies”

Your Personal Data may be collected when:

• You visit our website
• You order or purchase products or services from us
• You post a feedback or interact with us over meetings, emails. Text or telephone calls (which may be recorded for training purposes, quality control, business and/or other lawful purposes)
• You use our services including establishing any online accounts with us
• You request that we contact you, by email, mailing list, or phone.
• You respond to our promotions, contest, survey, campaigns or other initiatives or attend our events
• You submit your Personal Data to us for any other reasons
• We collect your Personal Data by other lawful means

Gumption Coffee only collects, uses, and discloses personal data with an individual’s consent or as otherwise permitted under the DATA PROTECTION ACT OF 2020 or other applicable laws and regulations.

In providing any Personal Data to us, you warrant and represent to us that (a) Personal Data which you disclose to us is accurate and complete; and (b) where you volunteer Personal Data of another person to us, that you are authorized by such other person to disclose such Personal Data to us, and that such Personal Data is accurate and complete.

You should consult your parent or guardian before giving us your Personal Data if you are under the age of eighteen (18).

Minors: Child information is protected at the federal level under the Children’s Online Privacy Protection Act, which prohibits the collection of any information from a child under the age of thirteen (13). Gumption Coffee does not knowingly collect or use information from children under the age of thirteen (13) through this website. This site is not intended for individuals under the age of thirteen (13). By using this website, you are confirming that you are above the age of thirteen (13).

Security of Online Payments and Storage of Credit Card Information

We request information from the user in order to make a payment using our site. Contact information collected during payment is used to advise the user about the processing of a payment. Financial information is used for payment processing purposes only.

We use a credit/debit card processing company to process the users credit/debit card charges for products, retrieval requests and chargebacks. We do not retain, share, store or use credit/debit card information for any secondary purposes and will exercise reasonable care to prevent disclosure or use of credit/debit card information.

Use, Collection, and Disclosure of Personal Data

Gumption Coffee will generally only collect and use Personal Data for the following primary purposes:

• to verify and process your personal particulars and payments
• to provide our goods and services to you
• to respond and deal with enquiries and other customer-care matters or otherwise communicate with you
• to monitor or record phone calls and customer-facing interactions for quality assurance, training and performance evaluation and identity verification purposes
• to manage payment, billing, and accounting matters
• to send you information, promotions, updates, and marketing and advertising materials in relation to our goods and services
• to manage, develop and improve our business and operations via your feedback, to help serve you better
• to carry out marketing promotions and campaigns, contests, market surveys and personalising your experience with us
• to carry out market research and customer surveys
• to conduct investigations or audits or to comply with legal and regulatory requirements
• for other purposes for which we have obtained your consent

Gumption Coffee only discloses Personal Data:

• for the primary purposes for which it was collected
• for purposes that a reasonable person will consider appropriate in the circumstances
• where the individual has consented
• for direct marketing by Gumption Coffee where consent has been given but always giving individuals the opportunity to opt out of such direct marketing
• where permitted under the DATA PROTECTION ACT OF 2020 or other applicable law or if required by law

We will never disclose your Personal Data for any secondary purposes unless your consent has been given or if so permitted or required under the DATA PROTECTION ACT OF 2020 or other applicable laws and regulations. We will likewise never sell or license any Personal Data that we collect from an individual.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Disclosure and Transfer of Personal Data

Gumption Coffee is a food and beverage company with operations, offices, affiliates and business partners located worldwide. As such, the Personal Data you submit to us in one country may be transferred, used, processed, stored and accessed worldwide in one or more additional countries, as described in this Privacy Policy. This includes without limitation ensuring that any party coming into contact with the Personal Data:

• complies with the DATA PROTECTION ACT OF 2020 and accompanying guidelines issued by the relevant regulatory authorities, all applicable laws and regulations and this Privacy Policy (“Data Standards”) and shall not do or permit anything to be done which might cause such party or us to breach the Data Standards;
• takes all appropriate measures to ensure such compliance by implementing such Data Standards as may be notified by us to them from time to time and appropriate technical and organisational measures and providing a standard of protection for the Personal Data that is comparable to the protection under the DATA PROTECTION ACT OF 2020;
• protects the Personal Data by making reasonable security arrangements to prevent unauthorised access, use, disclosure or modification.

The entities with whom we may share your Personal Data include but are not limited to:

1. Gumption Coffee and its subsidiaries and related companies;
   2. Any agent, contractor or third-party service provider who provides administrative,
   marketing and research, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to Gumption Coffee and its subsidiaries in connection with the operation of its business;
   3. Other business associates such as loyalty program operators and other companies involved in providing customer service or fulfilling customer requests;
   4. Credit reference agencies;
   5. Credit, debit and /or charge card companies and/or banks;
   6. Government or non-government authorities, agencies and/or regulators;
   7. Medical professionals, insurers and clinics/hospitals.

Where permitted by local or federal law, we may also disclose your Personal Data to third parties:

• When required by law, by court order, or in response to a search warrant or other legally valid inquiry.
• To an investigative body.
• To enforce our agreements with you.
• When requested by other government or law enforcement authorities.
• With your express consent, or, pursuant to our good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defences, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or property and those of our subsidiaries or associated companies, or to protect the life, body or property of an individual.

This also applies when we have reason to believe that disclosing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

We may also transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Gumption Coffee or as part of a corporate reorganization or stock sale or other change in corporate control.

Using Our Website

We are committed to keep our website secure. However, we ask you to recognise that information provided by you, to us through our website or when you ask us to send your Personal Data via email or any other electronic means of communication may not be secure. We cannot be responsible for any loss or unauthorised interception of information transmitted via the internet which is beyond our control.

User-supplied information through registration, surveys, polls or other similar vehicles found in our website are utilised to improve the content of our website and overall customer experience. It is not shared with other organisations for commercial purposes unless specifically stated.

By accessing and using our website and services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices. You also consent to the access of such cookies, local storage technologies, beacons and information by us or our representatives or agents.

User submitted product reviews and blog comments are considered public information. This information may be made publicly displayed on the websites, social media pages and blog.

Our website may contain links to other websites outside of Gumption Coffee which are operated by third party companies with different content, securities, and privacy practices. You should remain alert when you leave our site and read the privacy statements of other websites. Please note that our Privacy Policy only applies to our website and we are not responsible for the security, privacy policy or manner in which other websites collect your Personal Data as they are beyond our control.

Use of Cookies

Cookies are a small text file created by a website that is stored in the user's computer either temporarily for that session only or permanently on the hard disk (persistent cookie). Cookies provide a way for the website to recognize you and keep track of your preferences. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Your Choice

Occasionally, we may use your personal data (including your name and contact details) to send you marketing communications such as emails containing news, offers, promotions and joint marketing offers. However, we will first obtain your consent before doing so. Please see below on how to provide us with your consent.

• when providing us with your personal data through our website or a form, ticking boxes indicating your consent.
• when providing us with your personal data through the telephone, telling our customer representative that you consent.

You may opt-out from receiving marketing communications at any time, free of charge, by writing to us via our email address.

Any personal data provided to or gathered by Gumption Coffee is controlled primarily by Gumption Coffee Pte Ltd.

Security of your Personal Data

Gumption Coffee takes protection of your Personal Data seriously, and is committed to taking reasonable steps to ensure that Personal Data is securely stored and protected against risks of unauthorised access, collection, use, disclosure, copying, modification, disposal or destruction.

We protect Personal Data from misuse or loss by restricting access to the information in electronic format and by reasonable and appropriate physical and communications security measures. Any data destroyed is also disposed of in a manner that protects the privacy of Personal Data in an appropriate manner.

We should highlight that no data transmission over the Internet is entirely secure and by providing your Personal Data to us in this manner, you understand that you transmit this information at some risk.

When disposing of your Personal Data, paper or electronic documents containing Personal Data we maintain that it is destroyed securely.

Retention of Personal Data

We will retain your Personal Data for as long as you purchase or use our products or services and such data is necessarily required or relevant for business or legal purposes.

If you are a resident of California, under the CCPA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you are a resident of the EEA, under the GDPR, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. 

Correction to your Personal Data

Gumption Coffee strives to ensure that information and Personal Data you provide to us is accurate and up-to-date by updating its records whenever changes to information come to its attention.

If you have submitted Personal Data to us electronically or otherwise, and would like it corrected, then please feel free to send us a written request via our email address. We will comply with reasonable requests to correct Personal Data as soon as practicable.

If you wish to be provided with information regarding your Personal Data that is in the possession or under the control of Gumption Coffee or understand the ways in which such Personal Data has been used or disclosed by us in the year preceding such request, then please likewise send a written request by email to us. We will handle such requests as soon as reasonably possible in accordance with the DATA PROTECTION ACT OF 2020.

Withdrawal of Consent

You may withdraw your consent to our continued use and disclosure of your Personal Data or seek access to your Personal Data (to a reasonable extent and as permitted by the Act) at any time by writing to us via our email address. You may also withdraw your consent for specific forms of communication via the unsubscribe options as stated on our email or other marketing messages.

In withdrawing your consent, you acknowledge that we may not be able to provide or continue providing certain goods and/or services to you and that we may cease such provision accordingly without any liability.

We strive to update our records timeously but please note that it may take a reasonable time for any request for consent withdrawal to be processed and reflected in our systems. We will then cease to collect, use or disclose the personal data upon such withdrawal unless otherwise permitted or required by the DATA PROTECTION ACT OF 2020 or other applicable laws and regulation.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check this Privacy Policy on a regular basis. We will post on our website any changes to this policy with the effective date of the changed policy, so that you can be informed of the way we collect and use your Personal Data any time you so choose. If at any point we decide to use the Personal Data you submitted under this current policy in a way that differs materially from the privacy policy that applied at the time of that submission, you will be notified and given the opportunity via the website, email or in writing to opt out or otherwise prevent such usage.

Contact Information

Should you have any queries or concerns regarding our privacy policy, please contact us at:

Gumption Coffee

Telephone Number: (929) – 232 - 1266

Email Address: support@gumptioncoffee.com